General terms and conditions of service

Please read the following important safety conditions carefully:

The driver reserves the right to modify or cancel the flight for safety reasons. Likewise, The date and time of the activity and flight duration are subject to change., without entitling the customer to any compensation from Volartis (hotel costs, travel expenses, etc.).

The passenger acknowledges and voluntarily assumes the inherent risks. to hot air balloon flight activity, understanding that this is an activity subject to variable meteorological and orographic conditions that may affect its performance, without this exempting Volartis and its pilots from their responsibility. as such, in terms of safety.

The customer undertakes to follow the instructions of the pilot or ground staff at all times, both during preparation and during the course and completion of the flight, acting responsibly and diligently, as well as:

• Not to be found under the influence of drugs or alcohol.
• If you have made a diving to a depth of more than 25 metres, shall wait at least 24 hours before flying.
• Passengers must not be pregnant. nor in the early stages of pregnancy.
• Weapons, explosives, or dangerous goods are not permitted to be transported..
• Smoking is prohibited during the flight., both conventional tobacco and electronic cigarettes.

• Failure to show up on the day of the flight by the customer (no show): non-refundable.
• Cancellation by the passenger 48 hours in advance: 50% refund %
• Cancellation by the passenger 72 hours in advance: 100% refund %
• Cancellation by Volartis: 100% refund %
• Adverse weather conditions: 100% refund %
• Force majeure: 100% refund %

You can request the extension of expiry date of a gift voucher by requesting it no later than one year after the expiry date, an additional year of validity will be applied from the date on which the extension is requested, applying the rate in force at that time, without taking into account any promotions or discounts.